Substitutes- General Assistants & Librarians

Substitutes – General Assistants & Librarians Woburn Public Library, Woburn, MA

ABOUT WOBURN PUBLIC LIBRARY
Woburn Public Library is a national historic landmark built in 1879, boasting a state-of-the-art new addition that is an architectural marvel. The newly renovated space re-opened to the public in March 2019 and houses a spacious Children’s Room and Teen Room. We are in an exciting time of transition and growth, adapting to the new post-pandemic reality and focused on providing the best service to the Woburn community.

ABOUT THE ROLE
The library is seeking candidates to serve as Substitute General Assistants and Substitute Librarians. Substitutes will fill in as needed on public desks, including Children’s, Teens, Circulation. Substitute Librarians will also fill in as needed at the Reference Desk. Substitutes are expected to perform at the level of regular staff in order to provide seamless service to the patron community.

CORE RESPONSIBILITIES

All Substitutes:
 Assisting patrons at public desks in locating and using library materials
 Charging, discharging, reserving, and renewing library materials, including Library of Things and Museum Passes
 Registering new patrons and answering basic account questions
 Performing various clerical tasks, such as preparing information packets, and directing phone calls to the appropriate department
 Answering general and directional questions, and directing more complex questions to regular staff
 Explaining library policies and handling confidential patron information
 Assisting with library programs and activities as needed
 Other duties as assigned

Librarian Substitutes:
 Assists patrons with public computer use, including troubleshooting, printing, and scanning
 Assists patrons with digital resources, including OverDrive and library databases
 Provides Reference and readers’ advisory services
 Performs interlibrary loan functions (Commonwealth Catalog, OCLC, etc.)
 Other duties as assigned

QUALIFICATIONS AND SKILLS
All Substitutes:
 Proven customer service skills with ability to work well with the public and other team members
 Proficient computer skills; familiarity with the Sierra ILS a plus
 Experience in the Minuteman Library Network (MLN) system strongly desired
 Knowledge of current public library Circulation practices
 High degree of flexibility and ability to multitask
 Excellent oral and written communication skills
 Ability to work both independently and as part of a team
 Ability to assist patrons with some readers’ advisory
 Good organizational skills and attention to detail with appropriate follow-up
 Dependable with excellent attendance demonstrated in previous work experience
 Must be able to stand for several hours, move loaded book carts, move boxes up to 20 pounds and reach shelves

Librarian Substitutes:
 MLS from an ALA accredited institution

CONFIDENTIALITY
The employee has regular access to a wide variety of confidential information, including patron records.

QUALIFICATIONS
High school diploma required; bachelor’s degree preferred. Librarian substitutes must have an MLS. Previous library experience using an automated integrated library network, personal computers, electronic databases preferred. A high degree of professionalism, initiative and independence required.

SALARY RANGE
Substitute General Assistant: $23.20/hr.
Substitute Librarian: $26/hr.

CLOSING DATE
Open until filled

TO APPLY
Please submit via email a cover letter and resume (in a single PDF) to Shawna Healey, Human Resources Director, shealey@cityofwoburn.com.

The City of Woburn is an inclusive employer and welcomes ALL candidates regardless of age, race, ethnicity, disability, religion, sex, gender, sexual orientation, or gender identity.